Privacy Policy Guidelines

Ownership and Data Control Practices
As the owners and operators of this site, we take full responsibility for the management and protection of your personal information. This section of our Privacy Policy explains our role as data controllers, the types of information we collect, and how we use this information to provide enhanced services while ensuring your privacy is never compromised.

1) Details You Provide

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (which is called anonymous data).
We may collect, use, store, transfer and process different kinds of personal data about you which we have grouped together as follows:
  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, postal address, email address and telephone numbers.
  • Financial Data includes payment card details.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographic location, preferred language (used to display our website), browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you including device type (unique device identifiers) and device screen size (more details on our use of cookies is set out in the Cookies section below) and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional qualifications, reviews, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services, items you viewed or searched for, page response times, download errors, length of visits to certain pages (including how much time is spent on which pages), page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
  • Marketing and Communications Data includes your preferences in receiving newsletters and marketing from us and our third parties and your communication preferences.
Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open an account). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

2) Your Information: Utilization Strategies

We may ask you to give us information that personally identifies you ('Personal Information'). For example, we may request an email address to receive our newsletter, or ask us to forward information to you. We use your Personal Information primarily to:
Provide you with information about the company products, services, news and events. If you provide us with your Personal Information you have provided us with Express Consent to receive such information. You can unsubscribe from receiving this information at any time by emailing us or clicking ‘unsubscribe’ at the bottom of our outgoing email.
If you choose not to provide Personal Information, you may still use our web sites anonymously. Only the domain name from which you access the Internet, the Internet address and the date and time you access our web sites are logged. The company uses this information to analyze trends and to measure the number of visitors to our web site.

3) Advertising by Third Parties

Our site may link to external sites. We advise you to review the privacy policies of these sites as our policy only applies to our site.

4) Keeping Data secure

The internet is not a secure medium and We cannot absolutely guarantee the security of Your personal information
We will only provide access to Personal Information on You in circumstances as set out in this Privacy Policy and We have taken appropriate steps to ensure the security of Personal Information whether it is stored in computer systems paper files or other storage media
Further our Site and associated databases are protected by certified firewalls and 128 bit encryption SSL in order to protect your personal information from access by unauthorised persons and against unlawful processing. The Site uses the latest technology with full backups. Password protection is provided for all registered users of this Site. All outgoing and incoming email is scanned for viruses.
Password protection is provided for any registered users of the Site.
All outgoing and incoming email is scanned for viruses
The Company Network expects the same high standards of security and confidentiality of any processors agents or contractors We use to process data for Us

5) Contact Page

If you seek further information or have any queries about our Privacy Policy, please reach out to our support team.

6) Specific Conditions

We respect our users' rights to control their personal information. Therefore, if a registered user requests that their personal data or account be deleted from our platform, we comply with such requests and delete the said user data from our servers. The users can send an email to our customer support for the request of their user data deletion from the platform. We will delete the user's data within 48 hours and notify the user via their registered email about the action taken. In case of any grievances, users can contact our grievance officer at our email or write to us at our head office.

7) Your Rights to Personal Data Security and Management

You have the right to request that we do not process your personal data for marketing purposes. We will usually inform you beforehand if we intend to use your data for such purposes or disclose it to any third party for such purposes. You can exercise this right by checking certain boxes on the forms we use to collect your data or by contacting us directly.
  • Access: You can request access to your personal data.
  • Correction: You can request correction of any incomplete or inaccurate data we hold about you.
  • Erasure: You can ask us to delete or remove personal data under certain circumstances.
  • Objection: You can object to processing of your personal data in certain situations.
  • Restriction: You can request restriction of processing of your personal data under certain conditions.
  • Transfer: You can request the transfer of your personal data to you or to a third party.
  • Withdrawal of Consent: You can withdraw consent for processing your personal data at any time.